Cancellation & Refunds

1. Cancelling a subscription

You can cancel at any time from your billing settings. Cancelling stops the next renewal — it does not end the period you have already paid for, and you keep full access until that period ends. No further amount is charged after you cancel.

2. Cancelling is not the same as a refund

Cancelling does not return money for the current period. If you believe you are owed a refund — a duplicate charge, a payment you did not authorise, or a service failure on our side — write to support@redtinker.com and we will review it.

3. AI credits

Credits bought as a pack are not refundable once spent, because spending them runs work on paid AI models on your behalf and that cost is incurred immediately. Unspent credits from a pack may be refunded at our discretion. Where a refund of a credit pack is approved, any credits already used are deducted from the amount returned.

4. How an approved refund reaches you

Refunds are returned to the original payment method only. We cannot send a refund to a different card, account or wallet.

Once approved, we issue the refund within 2 business days. Your bank or card issuer then takes a further 5–7 business days to place the money back on your statement — that second part is outside our control. A credit note is issued for every refund and is available in your billing history.

5. Purchases made inside the mobile apps

A subscription bought through the Apple App Store or Google Play is billed by Apple or Google, not by us, and only they can refund it. We are not able to issue a refund for those purchases even when we would like to. Use reportaproblem.apple.com or Google Play’s order history to request one. Cancelling such a subscription is also done in the store account, not here.

6. Failed and duplicate payments

If a payment is taken but the plan is not activated, or the same amount is charged twice, tell us and we will return the amount in full. You do not need to argue the case — a charge with nothing behind it is refunded.

7. Contact

Email: support@redtinker.com
We reply within 24–48 hours.
Company: Redtinker Technologies Private Limited.